All orders can be cancelled until they are shipped. If you have paid for your order and you need to change or cancel it, please contact us within 6 hours.
Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantee that ensures you’ll receive your item by the shipping time specified and as described or your money back.
Our highest priority is to make you happy, so everyone who shops on Thefitsavvy.com receives the following guarantees:
Full refunds are not available under the following circumstances:
All our products are backed by a 60-day money back guarantee from the time of purchase. Just send us a message on Contact Us page or contact us at firstname.lastname@example.org and we will refund the purchase price.
We stand behind everything we sell. If you are not satisfied with your purchase, you can contact us for a replacement or refund. No questions asked!
We do not encourage returns, instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
If there’s an issue with your order – if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted – then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.